Refund policy

Returns & Refunds Policy

Thank you for shopping with NK Jewellery. We want you to love your purchase. If something isn't right, this policy explains how returns, exchanges, refunds, and faulty items are handled.

This policy should be read alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any statutory consumer guarantee you are entitled to.


1.30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unworn, unused, and undamaged

  • With all original tags attached

  • In its original packaging (box, pouch, protective wrapping)

  • Accompanied by proof of purchase (receipt or order confirmation)

Returns that do not meet these conditions may be refused or subject to a reduced refund.

2. How to Start a Return

To start a return, contact us at info@nkjewellery.shop with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos (if the item is faulty, damaged, or incorrect)

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@nkjewellery.shop

3. Return Shipping Costs

  • Faulty, damaged, or incorrect items: We will cover the cost of return shipping.

  • Change-of-mind returns: The customer is responsible for return shipping costs unless we state otherwise.

  • We recommend using a tracked and insured shipping method. We cannot be responsible for returns lost or damaged in transit.

4. Damages and Issues

Please inspect your order upon receipt and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you received the wrong item.

Please include:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

We will evaluate the issue and make it right — this may include a repair, replacement, or refund.

5. Exceptions / Non-Returnable Items

Certain items cannot be returned for change of mind. These include:

  • Pierced earrings (studs, hoops, and similar) — for hygiene reasons

  • Gift cards

Important: These exclusions apply to change-of-mind returns only. They do not apply to items that are faulty, damaged, incorrectly described, or incorrectly supplied. Your statutory rights under the Australian Consumer Law always apply, regardless of whether an item was on sale.

If you are unsure whether your item qualifies, contact us at info@nkjewellery.shop before sending anything back.

6. Manufacturing Defects and Wear

Our jewellery is guaranteed against manufacturing defects for 60 days from the date of delivery. This covers issues such as:

  • Faulty clasps or closures

  • Broken chains under normal wear

  • Loose or poorly set stones

  • Plating or structural faults present at the time of purchase

This guarantee does not cover:

  • Tarnishing or discolouration caused by contact with perfume, chlorine, salt water, cosmetics, lotions, hair products, or body chemicals

  • Damage from accidents, knocks, drops, or misuse

  • Normal wear and tear (e.g., surface scratches, gradual thinning of metal, stretching of chains)

  • Loss of stones caused by snagging or impact

  • Damage caused by improper care or storage

If you believe your item has a manufacturing defect, contact us at info@nkjewellery.shop with photos and proof of purchase. We will assess the item and offer a repair, replacement, or refund where appropriate.

7. Jewellery Care

To help your pieces last, we recommend:

  • Removing jewellery before swimming, showering, exercising, or applying perfume, lotions, or cosmetics

  • Storing pieces separately in a dry pouch or box

  • Avoiding contact with household cleaning products and harsh chemicals

  • Cleaning gently with a soft, dry cloth

Damage caused by failure to follow care instructions is not covered under our defect guarantee.

8. Exchanges

The fastest way to ensure you get what you want is to:

  1. Return the item you have (once the return is accepted).

  2. Make a separate purchase for the new item.

This avoids delays while your return is being processed.

9. European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be:

  • In the same condition you received it

  • Unworn or unused

  • With tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

This right does not apply to personalised, engraved, or bespoke items, or to pierced earrings for hygiene reasons, in line with EU consumer law.

10. Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

  • If approved, you will be automatically refunded to your original payment method within 10 business days.

  • Please note that banks and credit card companies may take additional time to process and post the refund.

  • If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@nkjewellery.shop

Refunds for faulty items may be issued as a repair or replacement where appropriate under the Australian Consumer Law.

11. Contact Us

For any questions about returns, refunds, exchanges, or this policy, please contact:

NK Jewellery
Email: info@nkjewellery.shop